We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns are subject to a 15% re-stocking fee. Return shipping is to be paid by the customer. Orders that qualified for free shipping are subject to an additional re-stocking fee to cover the original outbound freight charges paid by Brakes4trailers.com.
To be eligible for a return, your item must be in the same condition that you received it, and unused. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us here: contact us
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.